Seamless internet connectivity what every internet user wants from his/her Virgin router. But, connectivity issues with the hub can ruin your internet experience completely. If you are also troubled by the same problem, the first thing we want you check is whether there yellow light on Virgin router. If there is some other color like red or orange, you are suggested to pay heed to the information penned down in this post.
Why a Virgin Router Keeps Disconnecting?
The main reason behind facing the connectivity issue with the Virgin router is that the cable joining it to the modem is not fulfilling the conditions that it is supposed to. In other words, it might be worn out or you have connected it improperly to your networking hardware. Whatever the situation, you need to address it.
Be very certain that the cable used by you is not damaged from anywhere. Also, it has to be properly inserted into the correct ports of your hub as well as the modem. There’s comes another point in light when the hub works in the Modem mode i.e. the co-axial cable that connects the hub/Virgin router to the ISP service needs to be intact. However, if it is not the cable that is causing issues, the following might be the culprit:
- Your Virgin router is getting an unstable supply of power
- A technical glitch is affecting the hub’s ability to perform well
- The placement of the Virgin router is poor
Solutions: Virgin Router Keeps Disconnecting
In the previous section, we highlighted the causing factors behind the connectivity problem with the Virgin Media hub or router. Here, you will get acquainted with the solutions that need to be followed in order to kick off the problem.
- Ensure Stable Power Supply
You should always supply a stable power to the WiFi router. This can be ensured by connecting it to a non-damaged power outlet. A damaged socket will only supply a fluctuated power. Do not use a surge protector to power up the hub. Aside from this, if there is a random power outage in your area, you can go with the idea of using a UPS.
After ensuring a stable power supply, try establishing a WPS connection. If the Virgin router flashing blue situation occurs and right after that the light stabilizes, the problem has been fixed. If the light blinks fast, you are recommended to move to the next hack.
- Restart the Hub
The power cycling process can also help you fix the Virgin router keeps disconnecting issue. Therefore, power it down by disconnecting its power cord from the electrical outlet. Waiting for some time is suggested then. After that, you are required to connect the power cord back and switch on the router. Notice whether the connection problem has been fixed or not.
- Place the Router in an Interference-free Zone
The area in which you have placed the Virgin hub must be free of WiFi signal interference. In other words, ensure that your router is kept away from devices emitting electromagnetic waves, objects containing a large amount of water, and metal objects. Reflexive surfaces must also be kept away from the Virgin router.
After taking the help of the given tips, you will be able to address the connectivity issue with your Virgin router. However, if you are using the old router, the problems will continue to show up and you will see the orange light on Virgin router which is an aging sign. In that case, invest in a new router.
To Sum Up
This was all about what to do if you are facing connectivity issues with your Virgin router. On the off chance the issue is still there, perform a factory reset of the hub and set it up once again.
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